“I was leaving the Panorama (shopping center – ed. note) underground parking, and there was a huge line behind me. Later, I opened the Unipark app and saw that I was charged 32 euros.
When I called, I was told that the system shows I was at Panorama yesterday.
I know that at that time the Unipark license plate readers were broken, so obviously there are others like me. Since my exit was not recorded due to their malfunction, now the whole problem becomes my responsibility,” V. Montvydienė shared with her followers.
She was particularly upset by the situation itself, that she had to take responsibility for something that was not her fault – she said she had not received any initiative from the company.
“I don’t understand. I buy your service, I pay for parking, but when you mess up, I have to write an email and try to prove that I didn’t do anything wrong. When it comes to paying for parking and getting additional fines – nothing extra needs to be written, everything is taken care of. But when the company itself messes up due to incompetence or equipment failure – it’s still my problem. Where is the logic here?
Because in my opinion, I should just call and the person who answers the phone should register everything. Because it’s all your fault. And my money was charged. Register the situation and refund the money within one working day. I shouldn’t have to waste my time proving that something is wrong because of their malfunction. Why is everything done one-sidedly here?” the woman expressed her indignation.
“I am a customer, I was sold a poor-quality service and I have to solve it myself… <…> There is something to be upset about every other day. Life is interesting,” she said.
