Vilnius resident Tomas Byla, who shared his story on the social network “Facebook”, warned other operator’s customers that it is worth paying attention to received SMS messages when abroad.
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According to him, although the family immediately refused the automatically activated travel insurance, a fee was still charged for it later.
Tele2 representatives 15min explained that due to a software error, about 1–2 percent of customers were incorrectly charged for travel insurance.
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At that time, Dalia Malinauskienė, a representative of the State Consumer Rights Protection Authority (VVTAT), emphasized that the practice of offering an additional service to a consumer without their consent, and only allowing them to refuse it by taking active steps themselves, is not permissible and could be considered unfair commercial practice.
