“Any decision, any work organization, as a citizen, as a resident of Vilnius city, I would like it to be based on an individual approach and accessibility, so that it is not just that we cut according to one template and finish it there,” the minister told journalists on Tuesday.
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She spoke this way at the beginning of August when the Vilnius city municipality announced that requests and complaints submitted in Russian in writing would no longer be accepted. Information in this and other non-EU languages will be provided verbally if a specific employee speaks them.
