Veronika told her followers about this on her Instagram account. She also shared the posts with Žmonės.lt readers.
“I am leaving the underground parking of ‘Panorama’, and there is a huge line behind me. Later, I opened the ‘Unipark’ app and saw that I was charged 32 euros.
When I called, I was explained that the system shows I was at ‘Panorama’ yesterday. I know that at that time the ‘Unipark’ license plate readers were broken, so obviously, there are more people like me. Since due to their malfunction it was not recorded that I left, now the whole problem becomes my responsibility,” V. Montvydienė shares with her followers.
She was particularly outraged by the situation itself, that she had to be responsible for something that was not her fault – she said she received no initiative from the company.
“I don’t understand. I buy a service from you, I pay for parking, but when you mess up, I have to write an email and try to prove that I did nothing wrong. When it comes to paying for parking and receiving additional fines – nothing extra needs to be written, everything is taken care of. But when the company itself messes up due to incompetence or equipment failure – it is still my problem. Where is the logic in this?
Because in my opinion, it would be enough for me to call and the person who answers the phone should register everything. Because everything is your fault. And my money is deducted. Register the situation and refund the money within one working day. I shouldn’t have to waste my time proving that something is wrong because of their malfunction. Why is everything done one-sidedly here?” – the woman expressed her indignation.
“I am a customer, I was sold a poor-quality service and I have to solve it myself… <…> Every other day there is something to be upset about. Life is interesting,” she insisted.
Žmonės.lt contacted the representatives of ‘Unipark’. Upon receiving their comment, we will update the text.
