Because of this “surprise,” the man and his company could not enter the event. Raimundas assured that there were no security gaps on his part: no one hacked into the man’s phone or email, so he rejects the version of ticket theft.
Read more The payment procedure for drivers’ tips is changing: what is important to do before October?
The affected man suspects that the incident may have occurred due to an error in the “Bilietai.lt” system. In his opinion, during the pre-sale, the same tickets could have simply been sold to several different people. Because of this situation, the news portal Žmonės.lt contacted the ticket distributor.
The news portal Žmonės.lt received a comment on the situation from “Bilietai.lt.” Representatives deny any technical malfunctions.
“Every ticket issued in the ‘Bilietai.lt’ system has a unique code. After checking the mentioned situation, we found no system malfunctions or security incidents. There is no data that the same tickets were generated or sent more than once. We have received individual inquiries about tickets that were already marked as used at the entrance,” the “Bilietai.lt” representatives said in a statement sent to Žmonės.lt.
According to them, every ticket usage is recorded, and such individual cases are evaluated separately.
“Each ticket usage in the system is recorded and can be checked. Such cases are evaluated individually based on the ticket usage data recorded in the system. We invite those who have encountered such a situation to contact ‘Bilietai.lt’ directly, providing order and ticket information. We remind you that it is important to keep the electronic ticket and its QR or barcode safe and not to transfer them to third parties. We recommend purchasing tickets only from official sales channels,” they added.
We remind you that the historic Jessica Shy concert that took place last weekend in Vingis Park left many with unforgettable impressions, but the echoes of the grand show have not ceased to this day. While tens of thousands of fans enjoyed the impressive event, for some visitors the dreamed evening turned into a completely unexpected nightmare. Waves of outrage began to spread on social networks – some people who had reliably purchased tickets during the pre-sale felt at the entrance as if they had been slapped in the face with a wet rag.
About this situation, which he encountered upon arriving at the event, Raimundas Sakalauskas openly shared on the social network “Facebook.” He agreed to share the post with the news portal Žmonės.lt.
He said that when he arrived at the event with his company, he learned shocking news – six out of seven pre-purchased tickets had already been scanned by other people. The man is convinced that his tickets were not stolen, and that this is merely an error in the distribution system itself during mass purchasing.
“Bilietai.lt” is engaged in a simple scam. The Jessica Shy concert left our company a bit bitter – Eglė Žukauskaitė bought 7 tickets during the pre-order. On the day of the concert, upon arrival, the check said that 6 tickets were used by 6 different people and that we probably passed or sold the tickets to someone. We handed over the tickets ourselves at the concert, that rainy day, of course, we came with 3 small children just before the main performer’s concert… But first, everything from the beginning.
Read more VRK recognized that the «Delfi» publication about Artūras Trušas is not political advertising
Of course, no one could help at the venue, they told us to contact by email. The email response was the same – they cannot help. On our side, we performed a basic security audit:
- There is no “Bilietai.lt” account – it could not have been hacked, the purchase was anonymous, only with an email. This would have been the weakest link in the whole process, so we started there.
- The phone is an “iPhone” – although not impossible, it is not a very realistic attack vector.
- The email was “Gmail” – after reviewing the list of authorized devices and email notifications with “attempted sign-in blocked” or “a new sign in,” all devices are those we actually use, and there are no suspicious devices.
While standing at the ticket check trying to buy the 6 missing tickets from ads, another quite respectable-looking group (neatly dressed older people) arrived with the same story – tickets were bought through pre-order and 3 of them were already used. We bought the last ticket from them, explaining that we had just wasted an hour in the rain with children trying to get into the concert, and the only solution was to buy other tickets.
Since I was not allowed to go with my family to clarify things at the kiosk (i.e., after scanning that one valid ticket, one person had to enter the concert, and some human factors, that, guys, we have many children, we all need to be there at the booth, did not work), and the concert was already starting, there was no more crowd – I had time to talk with the ticket-checking staff.
They said that in many years of work, despite encountering ticket scams, they have never encountered a case where tickets in one PDF were scanned in 6 different places. The possibility that stolen tickets were sold to six different people is not excluded, but realistically – what are the chances? Especially when there were even 2 identical situations at that checkpoint.
There was also a girl at the kiosk who had bought pre-order tickets from hands. When the tickets did not work, the person from whom she bought them immediately refunded her money. So buying from hands carries increased risk, but in this case, since the money was refunded, the person who sold the tickets obviously did not intend to deceive this girl.
I do not know the context of the other two stories, but I know that our tickets were not stolen. They were probably just sold twice.
“Bilietai.lt,” WTF? As a programmer, I would most bet that you have “race conditions” in the system that appear when you try to sell 50,000 tickets in 20 minutes. And if something does not work, it is very easy to shift the responsibility to the buyer by saying, “probably your account was hacked.”
The moral of the story – tickets should only be purchased with a credit card because in such a story a “chargeback” is probably the only way to recover money from dishonest sellers.
EDIT: A participant in one of the situations I mentioned appeared. They only had 1 ticket used out of 4. Then they agreed to sell one to us, and 2 people from their company went to the concert,” wrote R. Sakalauskas on the social network “Facebook.”
Read more A Lithuanian deported by the Poles avoided serving a court-imposed sentence for 4 years
